Frequently Asked Questions

Everything you need to know about bringing Chantal into your home.

What is the typical shipping time for furniture and decor?

Standard delivery for in-stock items typically takes 5-7 business days. Larger furniture pieces requiring white-glove delivery may take 2-3 weeks depending on your location.

Do you offer international shipping?

Currently, Chantal ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure safety for both the environment and your home.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.